Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at Haven Animal Hospital.

1. What are the Hospital hours?

Our hospital is open Monday, Tuesday, Wednesday and Friday from 7:30am to 6:00pm. On Saturdays we are open from 8:00am until 3:00pm. The clinic is closed on Thursdays, Sundays and holidays. 

2. Do I need to have an appointment?

Walk-ins are welcome, but appointments are preferred.  All patients will be seen in this order:  Emergencies, appointments, walk ins.

3. What forms of payment do you accept?

Cash, Discover, Mastercard, Visa, and Care Credit.

4. Can I make payments?

No. Payment is required at the time of service.

5. At what age can I have my pet spayed or neutered?

Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is required prior to undergoing anesthesia and surgery.

6.  What is the pre-anesthetic blood screening?

This is a blood test that is run in the clinic or sent to a local veterinary laboratory prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

7. How long do the sutures stay in after my pet's surgery?

Procedures involving sutures require them to be removed in 10-14 days following the surgery.

8.  Is it a good idea to let my pet have at least one litter?

No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.

9.  Do you board pets?

 No, we do not offer boarding.  We believe that our hospitalized patients are better cared for if the staff is not distracted by boarding animals. 

10.  Do you offer grooming?

No, we do not offer grooming.  Again, our philosophy is to give the best care to our patients.  We feel that many "groom" animals are neglected when they are dropped off for grooming and veterinary care.  These pets do not receive the attention needed, nor are the owners well-informed of the health status of their companion.